SMS & Fax Hub

End-to-End SMS and Fax Automation

Simplify communication with built-in 10DLC-approved SMS for Salesforce and secure fax handling. Automate updates, track every interaction, and deliver messages instantly through fast, reliable Salesforce SMS integration, without relying on separate tools.

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One Workspace for All Text & Fax Communication

Stop juggling multiple tools. SMS & Fax Hub brings SMS, MMS, voice, voicemail, and secure fax into one clean, unified workspace, so teams work faster and nothing slips through the cracks. Every interaction is automatically organized, searchable, and tied to the right record, giving you complete visibility without extra effort.

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Send and receive SMS, MMS, voice, voicemail, and fax in one place

Centralized logs across any standard or custom object

Eliminates clutter from separate texting and fax apps

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Automation that Speeds Up Customer Communication

With powerful SMS Salesforce integration, you can automate confirmations, reminders, alerts, and document workflows without manual follow-ups. Flows, triggers, and Apex make it easy to send SMS from Salesforce or route incoming faxes instantly. Your processes become faster, more consistent, and far less error prone.

Automatic outbound texts and secure fax delivery

Triggered updates using Flow, Apex, or API

Intelligent routing for inbound SMS or faxes

Personalized SMS & Fax Messaging at Scale

Create communication that feels personal, even when sending it to hundreds. Dynamic SMS templates and customizable fax cover sheets help your team deliver tailored updates through a seamless SMS for Salesforce experience. Whether you’re texting customers or sending multi-page documents, personalization is built in.

Dynamic templates for SMS, MMS, and fax

Personalized bulk messaging for campaigns or updates

Higher engagement with human-sounding communication

Unified Inbox for Faster Response Times

The unified inbox brings all text activity into one view, making Salesforce SMS service interactions easy to manage. Users can filter conversations, assign items, and reply instantly without opening individual records. It’s a streamlined way to manage SMS Salesforce threads in real time.

Filter and prioritize conversations

Respond instantly from a single screen

Complete visibility into text history

Secure, Compliant Online Fax Built for Regulated Industries

SMS & Fax Hub includes a fully secure online fax experience designed for healthcare, insurance, and financial workflows. With encrypted transmission, support for large files, and detailed delivery receipts, your organization gets a secure online fax service that meets strict compliance standards right inside your CRM.

HIPAA-ready encryption and full audit trails

Supports multiple attachments and large documents

Real-time fax alerts and delivery confirmations

Real Results Teams Typically See

43% Faster Response Times

Teams handle messages and faxes in one place, cutting down the jumping between apps. Most users report response times improving within weeks.

28% More Conversations Closed the Same Day

With a unified inbox and instant Salesforce SMS replies, teams move conversations forward faster, leading to a significant boost in same-day resolutions.

31% Drop in Manual Follow-Ups

Automation handles routine updates, scheduled texts, and routed faxes. That usually reduces repetitive follow-up tasks across support and operations teams.

52% Faster Document Turnaround

Secure online faxing eliminates scanning, printing, and manual routing. Most teams see fax-related document turnaround times shrink by about 52%.

The Extras That Make SMS & Fax Hub Even Better

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Works With the Numbers You Already Use

You can keep your existing phone numbers, landline or mobile, and instantly enable SMS Salesforce integration without switching providers or confusing customers.

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Lets Your Team Reply From Anywhere

The mobile-friendly interface makes it easy to jump into Salesforce text messaging on the go, so conversations don’t stall just because you’re away from your desk.

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Built for High-Volume Communication Days

Whether it’s renewal season or a busy support week, the app handles large bursts of texts and faxes without slowing down your Salesforce messaging app workflow.

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Makes Opt-Out Compliance Stress-Free

Opt-outs and resubscribe requests are automatically handled, so you stay compliant while still delivering important Salesforce SMS updates to people who want them.

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Gives You Real Insights, Not Just Logs

Instead of digging through threads, you get clear dashboards that show activity trends for SMS and secure online fax, helpful for planning and improving communication timing.

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Plays Nicely With Everything Else You Use

From custom objects to API integrations, it fits easily into the workflows you already rely on, making SMS for Salesforce feel like a natural extension of your daily tools.

Works With the Numbers You Already Use

You can keep your existing phone numbers, landline or mobile, and instantly enable SMS Salesforce integration without switching providers or confusing customers.

Makes Opt-Out Compliance Stress-Free

Opt-outs and resubscribe requests are automatically handled, so you stay compliant while still delivering important Salesforce SMS updates to people who want them.

Lets Your Team Reply From Anywhere

The mobile-friendly interface makes it easy to jump into Salesforce text messaging on the go, so conversations don’t stall just because you’re away from your desk.

Gives You Real Insights, Not Just Logs

Instead of digging through threads, you get clear dashboards that show activity trends for SMS and secure online fax, helpful for planning and improving communication timing.

Built for High-Volume Communication Days

Whether it’s renewal season or a busy support week, the app handles large bursts of texts and faxes without slowing down your Salesforce messaging app workflow.

Plays Nicely With Everything Else You Use

From custom objects to API integrations, it fits easily into the workflows you already rely on, making SMS for Salesforce feel like a natural extension of your daily tools.

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Frequently Asked Questions

How does SMS & Fax Hub support HIPAA messaging and compliance?

Cloud Maven’s SMS & Fax Hub ensures secure online fax service and Salesforce text messaging remain HIPAA-compliant. All communications are encrypted, tracked, and stored safely inside your CRM.

- Key compliance features include:
- End-to-end encryption for fax in Salesforce
- Audit logs with record-level tracking
- Role-based permissions and consent management

Can I use the platform for bulk SMS and MMS campaigns?

Yes, our platform fully supports bulk SMS solution and MMS bulk campaigns with high-volume messaging directly from Salesforce. You can create targeted lists, personalize templates, and send automated messages from Salesforce while tracking delivery, replies, and open rates in real time.

What is “conversational messaging” and how does it work in Salesforce?

Conversational messaging means two-way, real-time Salesforce SMS messaging with total context.

Here’s how it works:
- Replies to SMS or MMS are automatically linked to Salesforce records
- Threads show in a unified view for leads or cases
- Agents reply in Salesforce, retaining total message history and compliance visibility

How do I integrate SMS and fax with Salesforce and track messages?

Our platform provides native SMS integration with Salesforce and support for e-fax without third-party tools. Messages or faxes can be automated from record changes or updates, approvals, or workflows. Every Salesforce SMS or fax sent or received is logged for tracking, delivery confirmation, and compliance reporting.

What are the costs and pricing model for SMS & Fax Hub?

Our Salesforce SMS pricing model is simple and scalable. You only pay for what you use, whether that is sending or receiving messages or faxes. There are no hidden fees or per-seat charges, making it easy to manage costs as you scale.

- Tiered pricing for SMS, MMS, and electronic fax volumes
- Flexible monthly billing and transparent usage dashboards
- Cost-effective for small to enterprise-scale Salesforce messaging app users