cmEngage unifies Salesforce SMS, secure online fax, encrypted email, and secure file sharing, all within your CRM. Send SMS from Salesforce, streamline fax integration, ensure email compliance, keeping every conversation traceable, encrypted, and compliant.




What cmEngage Delivers for You
Replace multiple messaging tools with a single Salesforce SMS and fax integration.
Send SMS from Salesforce, exchange secure online faxes, and share files instantly.
Ensure HIPAA- and HITRUST-aligned email compliance and secure file sharing with audit-ready logs.
Everything You Need to Communicate With Confidence
Why Teams Love Using cmEngage
Manage Salesforce SMS, secure online fax, encrypted email, telephony, and voicemail in one connected platform. No silos, no switching apps.
Send SMS from Salesforce and reach customers on their preferred channels with tracked delivery and read receipts that boost engagement.
Ensure email compliance, end-to-end encryption, and regulatory readiness (HIPAA, PCI, SOC2) while keeping all data protected inside Salesforce.
Reduce vendor contracts and integration maintenance by consolidating SMS, fax, and email tools into one Salesforce-native solution.
Automate follow-ups, reminders, routing, and alerts to save hours of manual effort per user each week.
Maintain a full audit trail of every message, fax, and email in Salesforce with dashboards, logs, and analytics for complete transparency.

Frequently Asked Questions
How can I send SMS from Salesforce, and how to enable two-way messaging?
With our SMS & Fax Hub, you can send and receive SMS directly from Salesforce without switching tools. You can hold real, two-way SMS conversations, track message history inside records, and even automate follow-ups using workflows or templates. It works like a native messaging console, making it easy for teams to manage customer conversations at scale while keeping everything automatically logged.
Is there a way to use secure, encrypted email inside Salesforce for HIPAA or GDPR compliance?
Yes, with Secure Email, all outbound emails from Salesforce are encrypted automatically, without portals, passwords, or extra clicks. It is ideal for organizations that need Salesforce email encryption, HIPAA compliance, or GDPR-friendly communication. Replies flow back into Salesforce threads, so teams get security and convenience without adding complexity.
What is the safest way to share sensitive files from Salesforce, especially for secure file exchange or GDPR-approved transfers?
If you need secure file sharing or GDPR-compliant file transfer, the Secure File Transport solution is built for exactly that. Here’s what it helps with:
- Send or receive files safely without email attachments
- AES-256 + TLS 1.2+ encryption in transit and at rest
- No shared links, portals, PINs, or passwords
- Automatic logging for audit trails
It is a streamlined replacement for risky email attachments or consumer cloud drives.
How does online fax work in Salesforce, and is it reliable for industries that still depend on fax?
Online fax through SMS & Fax Hub works just like sending an email or uploading a file, only everything happens securely inside Salesforce. You can send any file format, receive faxes straight into the right record, and track delivery without paper, hardware, or manual routing. For industries like healthcare, insurance, and government, it removes the pain of physical fax machines while keeping the same level of reliability and compliance that fax-dependent workflows require.
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